The State of Michigan is preparing to file suit against online advertising
leader DoubleClick, which is also the
subject of informal inquiries by the New York
State Attorney General‘s office and the Federal Trade Commission.
The Michigan Attorney General’s office has given DoubleClick a “notice of
intended action,” basically, a warning that the company has ten days to
cease and desist the activities the State finds unlawful, or else the
Michigan Attorney General’s office will file suit.
The notice of intended action alleges that the company is violating
Michigan’s Consumer Protection Act by collecting information on consumer
behavior without the consumer’s knowledge. A violation of the Act is
punishable by a $25,000 fine.
The notice alleges that DoubleClick secretly places cookies on the
computers of people browsing the Web sites in its network, knowing that
consumers are not aware that this is being done. “In reality,” the notice
reads, “most consumers have not been given notice, have not knowingly
consented to or authorized the placement of surveillance cookies, and are
unaware of DoubleClick’s opt-out policy.”
The notice also targets DoubleClick for allegedly changing its own privacy
policy, which Michigan claims the company did without adequately informing
DoubleClick’s opt-out policy also comes under fire. The notice calls it,
“an inadequate and unacceptable substitute for a consumer’s knowing consent
to allow DoubleClick to collect, compile, analyze, and use confidential,
personal information. DoubleClick’s opt-out alternative violates the
Michigan Consumer Protection Act.”
A DoubleClick spokesperson, reached by telephone this morning, said the
company was unaware of any action by the State of Michigan. A call placed
this afternoon has not yet been returned by the company.
DoubleClick has lately been in hot water over its privacy practices, which
has drawn complaints from consumer advocacy groups and sparked inquiries by
the Federal Trade Commission and the State of New York Attorney General’s
The concerns are especially strong about the company’s intention to match
data collected online with offline consumer information it acquired when it
bought Abacus Direct last year.
That matching up will happen when people register at a participating site
and okay the use of their personal information. Privacy advocates, though,
don’t think the public is being sufficiently informed.
Trading in DoubleClick’s (DCLK)
stock was halted yesterday to give the company a chance to disseminate
he news. The company’s stock has dropped 12 3/16 today since trading
“We are confident that our business policies are consistent with our
privacy statement and beneficial to consumers and advertisers. The FTC has
begun a series of inquiries into some of the most well-known web companies,
including DoubleClick, and we support their efforts to keep the Internet
safe for consumers,” said Kevin Ryan, president of DoubleClick.
“DoubleClick has never and will never use sensitive online data in our
profiles, and it is DoubleClick’s policy to only merge personally
identifiable information with non-personally identifiable information for
profiling, after providing clear notice and choice.”
or the way it
markets to children.
The New York State Attorney General’s office probe, and that of the Federal
Trade Commission, are both still informal and apparently consist mostly of
the collection of information.
“We are just in the information gathering stage. DoubleClick voluntarily is
providing us with information,” said Juanita Scarlett, a spokesperson for
New York Attorney General Eliot Spitzer.
“We have no formal investigation. In New York, we have an entire department
dedicated to looking at Internet issues, privacy, consumer issues,
everything involving e-commerce. As consumers approach us with their
concerns we certainly and proactively take a look at e-commerce.”
The New York Attorney General’s office has, for a couple of months, taken a
big interest in e-commerce and online privacy issues. Attorney General
Spitzer has called for legislation, “to establish baseline statutory
personal privacy protections.”
“We used to fear the collection and retention of information by the
government, and so we passed laws limiting the ability of government to gather
information about us,” said Spitzer, speaking to the New York State Bar
Association on January 28.
“In fact, today the source of the most troublesome privacy invasions is not
government, but certain commercial interests that exchange confidential
information as a commodity. In this regard, the problem is not Big Brother,
but Big Browser.”
Spitzer appears to be most concerned about companies that share consumers’
personal information with third parties, and those that don’t allow
consumers to opt-out.
Earlier this week, DoubleClick started a public information campaign to
inform people about privacy, and to show them how to opt-out of DoubleClick’s
database, setting up a Web site called PrivacyChoices.
The advertising company is also facing six lawsuits that allege it
unlawfully collects personal information about Internet users.