PagerDuty takes the idea of the pager alerting technology to a new level, integrating with enterprise IT monitoring tools to deliver a consolidated phone and SMS alerting system.
It’s a system that is winning customers and now investor funding as well. PagerDuty announced last week that it has raised $10.7 million in new funding. The company had previously raised a seed round of $1.9 million.
PagerDuty CEO and Co-Founder Alex Solomon explained to Datamation that many organizations today cobble together their own phone and SMS alerting systems to deal with IT monitoring. It’s a market that he sees as being ripe for his company and he already has some big name customers, including social media darling Pinterest.
“Alerting is a feature in many monitoring tools today, but it’s often just a very basic feature,” Solomon said. “Monitoring tools are great at detecting problems, but alerting is often thought off as an afterthought.”
The way many IT monitoring systems work today is by simply sending email or SMS alerts to a contact person. Where that system breaks down is in handling multiple systems and providing workflow for incidents.