SneakerLabs Inc., a provider of
Web-based collaboration products and services,
released iServe, a proactive customer contact solution enabling companies to
provide live, browser-based customer and sales assistance over the Internet.
SneakerLabs also said it will make iServe available at no charge on
a limited basis to qualified corporate users.
iServe offers e-commerce companies the ability to view visitors to their Web
sites, and in turn, initiate direct contact with them via real-time,
text-based messaging. The product will compete with several other similar
apps already on the market, including New Channel Inc.’s Targeted Engagement
Technology, being used by furniture.com.
“iServe is the confluence of the Web and instant messaging. It offers unlimited potential
for improving online contact for all companies interacting with their
customers via the Web,” said Manu Kumar, president and founder of SneakerLabs.
The iServe console allows a Customer Service Representative (CSR) to see a
listing of all the visitors in various zones of a site, along with a
visitor’s IP address, the page (URL) the visitor is viewing, and the time the
visitor arrived on the page. The CSR can initiate a
text-based conversation with any visitor to offer assistance. Conversely,
visitors can initiate contact with the click of a button.
SneakerLabs is offering iServe free to qualified corporate users. With the
free subscription users are entitled to receive access to iServe for one CSR
to view up to five visitors to the site. Full service is available as a
iServe is also available as a product for enterprise-wide deployment. Pricing
for the package starts at $2,500.