[Toronto, CANADA] Quicken.ca
today unveiled its second-annual Online Banking Report and
awarded TD Bank “Best Online
Banking Product” recognition. TD also won the Best Web Advocate Award
and tied with CIBC for Best Email Support in English.
The report rates the services offered by Canada’s major financial
institutions. As part of its extensive background research, the
Quicken.ca team judged each financial institution on 40 items that
rated features, ease-of-use, and extra mile service.
The full results are available at www.quicken.ca.
“We were really impressed with the overall performance of Canada’s
financial institutions this year,” said Lee Horigan, General Manager
of Quicken.ca. “For this year’s report, we really raised the bar in
our criteria. Many institutions rose to the challenge by improving
existing services and introducing innovative Web features such as TD
Bank’s new e-Funds.”
The Online Banking Report includes awards that are presented
to financial institutions that have excelled at setting new standards
of service, functionality and
convenience for Canadian consumers.
For the 2000 report, the online services of Bank of Montreal, Canada
Trust, CIBC, Citizens Bank, National Bank, President’s Choice, Royal
Bank, ScotiaBank, and TD Bank were
The financial institutions earned points for such items as the
ability to purchase GICs and mutual funds, being able to apply for
mortgages and personal loans online, and the ability to register and
post-date payments for credit cards and other bills online.
At the final count, TD Bank came out on top with 32 out of a possible
40 points. It was noted for several outstanding features, including
stellar e-mail support and wireless banking.
According to research firm Angus Reid, Internet banking is being
adopted quickly in Canada. Nearly one in five Canadian Internet users
has already tried Internet banking, almost one in three says they
will soon, and almost everyone who has already tried it says they
will do it again.