Hong Kong’s Wharf Cable has launched a dial-up
Internet service (56 kbps); the move is a surprise to industry observers
because the cable television carrier plans to launch a broadband multimedia
and Internet service of 10 mbps and 38 mbps at mid-year.
“Since we don’t have our cable modem service ready yet, we think we should
launch a narrow band service,” said Daniel Ng, Wharf’s director of its
Cable Multimedia Services (CMS). “The reason why we have confidence in the
dial-up market is because we find that the Internet market is still growing.”
“There still are a lot of potential Internet users that have not joined the
bandwagon,” Ng added.
However, industry banter has indicated that Wharf has been encountering
technical difficulties in implementing the broadband service on its
transmission-oriented cable network.
“We need to do something for the HFC,” Ng admitted to InternetNews.
“Every cable operation has to go through the same kind of work.”
Ng said that the ISP industry in Hong Kong has room to improve in these
categories: reliability, speed, content, pricing, and service quality, and
that Wharf’s dial-up service would address these problems.
Ng pointed out that it was difficult to find the right talent in Hong Kong
to support the Internet business.
“I am a bit lucky because we had a complete team ready when we started,”
The former director of Hong Kong Star Internet brought 50 staff with him
when he joined Wharf.
Ng left Star after Hongkong Telecom purchased the rival ISP in November of
In regard to Wharf’s Internet service, Ng promised to make sure there are
no busy lines, to have good stability, and to main high speeds to
In terms of content, CMS will attempt to leverage off its parent company’s
cable television content.
Wharf CMS plans to develop a Chinese language portal as customers’ entry
point and a virtual community of users and interest groups.