Successfully analyzing customer behavior is the key to profitability for any
Proflowers.com, an online florist, is confidant about the gift items that
sell best on key holidays. Meanwhile, Skechers.com, a footwear provider,
says it is on top of which shoes best appeal to its online clientele.
The inside track, they say, is HitBox Enterprise, a service that supplies
detailed statistics on large numbers of visitors and measures the marketing
return on investment.
“The HitBox Service has provides us with benefits that can be applied to
our marketing efforts as well as information technology applications,” said
Chris D’Eon, vice president of marketing at proflowers.com.
“By using this product, we get to know what is purchased as well as the
number of page views per product and the number of orders per visitor. We
also know how many customers used our site for Valentines Day, Mother’s Day,
Easter, you name it,” he said.
“This sort of information helps the IT department in gauging the number
of servers per holiday and lets the marketing department know which items
should be featured for optimum holiday sales,” D’Eon said. “The HitBox
service also tells us whether visitors are cookie-enabled, what screen size
they have and whether they have Java plug-ins. This knowledge is important
in setting up a Web site that works best with our customers.”
Skechers.com uses the product to analyze visitors activities and
purchasing behavior, according to Geric Johnson, vice president of direct
“We have more than 900 shoes in 360 styles,” he said. “By tracking
visitor activity, we are able to feature the shoes that get the best
response from our customers. Even better, is that the software allows us to
group the content, so we see patterns in buying products for adult males and
females as well as children.
“We also track their navigational paths to see if we can streamline the
Web site’s setup,” he said. “As we review click patterns, we modify content
to accommodate to satisfy the customers. For instance, based on the data
from this product, we have moved hot buttons and made things easier for the
consumer to find.
“This is a solution that gives us information and points us toward
opportunities that already existed,” he said.
WebSideStory, a San Diego, Calif.-based provider of Internet intelligence
for ebusiness, is the brains behind the HitBox service.
“Unfortunately, many companies are using outdated measurement
technologies that cannot adequately analyze these sharp increases in
traffic. Our product can help track the effectiveness of advertising,
ecommerce and editorial content,” said Meyar Sheik, senior vice president
and chief marketing officer for WebSideStory.
Putting its money where its mouth is, the company is offering a special
Super Bowl promotion in which a limited number of Web sites will receive a
30-day, discounted-price trial of the product.
“Big events offline make for big traffic spikes online,” Sheik said. “We
want to allow a limited number of companies to experience the power of our
Web analysis service so they can accurately assess their return on Super
Bowl-related investments in real time.”
The limited offer is available on a first-come, first-serve basis.