Using a joint customer-care management approach, consumers may interact with
PeopleSupport.com’s eReps to obtain real-time assistance for general
information 24 hours a day.
In addition, customers have the option to
directly query CarParts.com’s sales specialists, who will answer specific,
part-related questions via real-time interactive chat seven days a week,
during specified times.
PeopleSupport.com’s eReps are trained in CarParts.com’s
automotive-accessories site and will aid site visitors with customer-service-
and sales-support related inquiries.
Financial arrangements were not
immediate service is the essence of PeopleSupport.com,” said Lance
Rosenzweig, chairman and president of PeopleSupport.com