Kent, CT-based computer products retailer Cyberian Outpost Inc. launched a
free overnight delivery initiative called TruePrice.
The company said its Outpost.com store will provide free
overnight delivery
to customers in the United States, accepting orders until midnight Eastern
Time.
The company has also announced the expansion of its customer service
Contact Center to accept calls 24-hours a day, from 8 a.m. Monday through 5
p.m. Saturday Eastern Time.
“Intensifying Outpost.com’s commitment to providing shoppers with competitive
prices and superior customer service, these initiatives distinguish
Outpost.com as the only online retailer to provide these services,” the
company said.
The TruePrice policy applies to all computer products at Outpost.com,
and Outpost.com’s auction site, OutpostAuctions.com.
The addition of free overnight shipping to the company’s business model
represents an attempt to end the shipping-cost confusion that some consumers
have experienced when ordering products online. Rather than leaving customers
to guess at their total checkout price, shoppers at Outpost.com will
immediately know the TruePrice of their
purchase.
Inflated and/or misleading shipping costs at some e-commerce operations have
recently been the subject of some concern raised in various national
publications.
“We have always been committed to providing our customers with competitive
prices, but in a market where shipping costs are not clearly defined, it is
often difficult
for consumers to understand who is offering the best deal,” said Darryl Peck,
president and chief executive officer of Cyberian Outpost. “By offering free
shipping and a 30-day money back guarantee to consumers, we are effectively
taking the guesswork out of online shopping. . .”
Some limitations to the TruePrice policy do apply. Out of stock items
will be shipped free of charge upon receipt. The offer is limited to the
first $100 of shipping costs and is currently only valid for shipments within
the United States. In some areas, overnight shipping may not be available.
