Sun, StorageTek Services Now One And The Same


The integration of StorageTek continues for Sun Microsystems .


The systems vendor said it has added the TekCare best practices and service
models from StorageTek to its own SunSpectrum service offering, dubbing the
combined offering Sun StorageTek Service Plans.


The Sun StorageTek Service Plans combine the best of both the TekCare and
SunSpectrum programs, including StorageTek’s 2,000 services representatives,
integrated hardware and telephone support and on-site maintenance service.


The services will support multi-vendor environments in DAS, NAS or SAN
storage systems, remote diagnostic and resolution services, firmware updates
and continuous access to Sun’s customer resource centers, said Kitty Kelly,
product marketing director of storage services at Sun.


Sun StorageTek Service Plans are a component of the SunSpectrum Support
portfolio, which also includes services for Sun systems and software.


The news comes nearly a year after Sun began
integrating StorageTek assets following the close of the $4.1 billion
acquisition.


The deal, viewed with mixed reactions, significantly fortified Sun’s ability
to offer modular storage systems and added a fair bit of intellectual
property to a company whose competitors include EMC , HP
 and IBM  in the storage market.


Thus far, the integration seems to be a smooth transition.


The Santa Clara, Calif., company earlier this month unveiled
the StorageTek 6140 and 6540 arrays — the first two machines to be offered
under the Sun StorageTek brand.


These machines are geared toward customers who need to store and protect
data in applications that are crucial to the lifeblood of a business.


In other storage services news today, Sun added two new additions to its Sun
Data Migration Services suite: Sun ESCON to FICON Migration Service and the
Sun Host-Based Data Migration Service, which migrate data and systems from
one location to another.

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