Enterprise software ASP and IT services provider EYT today announced that it is branding its application and managed infrastructure services IBEAM.
Formerly Ernst & Young Technologies, EYT takes a full-service approach to the ASP model, delivering both enterprise applications (its software partners include Lawson, Microsoft Great Plains and Oracle) and managed services, ensuring that the applications and network run efficiently, reliability and securely. EYT also announced that it now guarantees its customers 100 percent scheduled uptime.
“The term IBEAM stems from the architectural term for an I-shaped iron or steel support beam,” EYT president and CEO, Jim Hunt said in company statement. “We chose the name IBEAM because we believe that it demonstrates EYT’s industrial-strength, unique ASP support services and capabilities.”
The goal of IBEAM is to give EYT’s ASP and managed services customers a single point-of-contact for all operational and management issues. IBEAM consists of EYT’s Enterprise Data Center, a range of Web-based server and database technologies, and support resources dedicated to addressing potential problems and supporting applications 24×7. EYT’s data center uses Internet Business Services from Equinix.
As part of IBEAM, EYT’s Customer Service Center offers clients both system and application support as well as diagnostics services.
EYT’s Production Customer Care team works with clients from implementation through production and throughout the life of the ASP initiative, providing ongoing service level reviews, the company said.