In a move to help it better span the globe with its online customer relationship management (CRM) service, Salesforce.com today announced that it has added French, Italian and Spanish language capabilities.
The San Francisco-based company’s service is now available in eight languages in North America, Europe and the Asia-Pacific region. The company reports that it plans to add Korean and Chinese language support by the end of the year.
Salesforce.com’s architecture allows users in these countries to log on anywhere in the world and view data in their native tongue, according to the company. In addition to multi-language capabilities, Salesforce.com also offers multi-currency support, which is designed to allow users to track opportunities, forecast and run reports with localized elements. Salesforce.com says this is ideal for an international company with users based throughout the world.
Salesforce.com also announced today that SITEL, an international provider of outsourced customer support services has selected Salesforce.com for its global sales force. The company has headquarters in Baltimore and Brussels, Belgium, and reports that it has more than 84 customer contact centers in 20 countries.
With operations in the United States, Canada, Europe, Asia and Latin America, SITEL says it realized it needed a centralized system to be used by all worldwide divisions in order to maintain and share up-to-date account information.
“We needed a solution that would allow our international sales team to be more efficient and more responsive to client needs,” said Scott Rames, director of Sales Operations for SITEL. “By using Salesforce.com, we have been able to create a centralized SFA solution that allows our salespeople around the world to access information in real-time and in their native language.”
Salesforce.com is listed by ASPnews as a Top 20 provider.
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