Allen Bernard

Computer giant Sun Microsystems announced Tuesday it chose NFO Prognostics’ ASP-enabled research program to better understand, assess and improve its customer loyalty programs. “One of the main objectives of Sun’s customer advocacy initiative is to build up customer loyalty into a recognized best practice at Sun,” said Rich Hegeman, Sun’s senior manager for its customer […]

Open source and Linux provider Red Hat , Tuesday announced expanded enterprise offerings for its popular Red Hat Network service that will allow organizations to manage increasingly in demand Linux deployments over the Internet. The unveiling of the new services took place at the LinuxWorld conference in New York City. It is the first release […]

Dice Inc. , an online recruiting service for IT professionals, announced Wednesday it will supply technical job listings through an online job board dedicated to former Enron employees. The online resource, EnronX.org, was created after Enron filed for Chapter 11 bankruptcy protection on December 2, 2001. It was created by Techxans.org, an association for energy […]

Macromedia announced Thursday the immediate availability of downloadable updates to its popular Director 8.5 Shockwave Studio that add Windows XP compatibility and anti-aliasing support for 3D imaging. The company also announced that a native Mac OS X version of its popular Shockwave Player will be released later this month. Shockwave Studio is authoring software used […]

In a 6-2 decision Wednesday, the U.S. Supreme Court ruled utility companies cannot charge excessive fees to broadband Internet service providers for the use of their poles. The ruling is a major victory for broadband providers. Had the ruling gone the other way it would have had a direct impact on what broadband service providers […]

BellSouth Monday signed Support.com to provide the Fortune 100 telecom’s 620,500 DSL customers with online self-help via a dedicated Web site. BellSouth will implement Support.com’s new Broadband Resolution Suite to reduce customer phone calls to its support centers while simultaneously improving its overall customer service, the company said. “For us we want to give customers […]

In a preview of its upcoming January 24 earnings call, computer-maker Gateway announced domestic unit sales will fall 15 percent sequentially in the fourth quarter and it expects to record revenue of $1.16 billion — 17 percent below analysts’ expectations and 53 percent below year-ago numbers. The announcement, which was made late Monday, was a […]

The certification of business processes in industry is nothing new. Even in the nascent ASP industry, most companies are already familiar with partner certifications from the likes of Sun, Microsoft and Cisco, but a relatively new standard, SysTrust, is now making its way onto ASPs’ radar as a way to verify they have the systems […]

A nationally known group of healthcare IT vendors announced an ambitious plan Tuesday (Feb 6) to link doctors, hospitals and insurers together with an ASP-delivered suite of applications that could save Montana health insurers $60 million per year. “Healthcare is unique because you don’t have one vendor that provides a complete solution,” Mark Anderson, formerly […]

As part of its efforts to reach profitability faster, California-based ASP Applicast Inc has culled staff from its operations. Andrew Sayare, Applicast’s VP of marketing, confirmed the lay offs to ASP News, but said the actual number was “much less” than the 35 alleged by an external source. Sayare would not give an exact figure. […]