InternetNews Staff

Under a new contract, optical network equipment maker Ciena will provide multiservice (voice and data) platforms to cable network operator Cox Communications . Specifically, the deal includes Ciena’s Online Metro and Online Edge products. Financial term were not disclosed. “CIENA’s product family allows us to cost-effectively upgrade our network while leveraging our existing infrastructure,” said […]

3Com and Aspect Communications have signed a wide-ranging partnership aimed at increasing the use of Internet protocol phone systems by enterprises and large call center operators. The pact includes joint development, sales and marketing of products combining IP-private branch exchange (PBX) with contact center functionality, such as call routing and multi-channel support. Specifically, 3Com’s networked […]

Reports are in on the actual marketplace and revenue numbers for the second quarter of 2003. Synergy Research Group of Phoenix, Ariz., says that the second quarter total sales for wireless LAN (WLAN) equipment hit $563.5 million, up 33% from the same time last year. Similar numbers were indicated by Infonetics Research of San Jose, […]

A Department of Defense (DOD) investigative team is researching the recent hack of a Navy system that gained access to 13,000 purchase cards issued by Citibank. The Navy has subsequently cancelled all of its approximately 22,000 purchase cards. According to a statement issued by the DOD Purchase card Management Program, “Vendors who accept the purchase […]

With the exception of the U.S., MSN Hotmail was the leading e-mail service during July 2003 in all the countries that Hitwise monitors. Yahoo! Mail holds a modest lead in the U.S., but the popular portal’s mail service is a very distant second nearly everywhere else. Leading E-mail Sites(based on visits) July 2003, U.S. Rank […]

The Information Technology Association of America (ITAA) voiced its strong opposition this week to reported policy changes in China that would restrict government procurement of software to local Chinese companies. In a letter to Jin Xiaoming, Minister-Counselor of the Chinese Embassy, the Washington, D.C.-based ITAA requested confirmation of the reported policy change. ITAA Harris Miller […]

Computerworld is reporting this week that Washington State Ferries, which is run by the Washington State Department of Transportation and operates over 25 vessels hauling about 26 million passengers a year around Puget Sound, will be going wireless. With 15,000 daily commuters using the ferries on rides lasting as long as an hour one way, […]

Aberdeen Group, a Boston IT research and consulting firm, has a hired a new CEO and secured commitments from investors for additional financing. James L. Bedard, an IT services veteran, assumes the top job from Thomas H. Willmott, who is stepping down after 5 years. Willmott retains his board seat. Most recently, Bedard was president […]

Hosted customer service and support solutions provider RightNow Technologies today concluded its annual service summit, and the nearly 300 conference attendees revealed broad consensus about the opportunities and challenges currently facing customer service organizations. One key theme, highlighted by research director John Ragsdale of Forrester Research, was the growing strategic importance of customer service to […]

Enterprise ASP Corio Inc. on Tuesday announced a multi-year agreement with the U.S. Small Business Administration (SBA) to provide infrastructure, applications management and system upgrade services for their financial systems. Corio has also signed a subcontract with small business partner Parker Management Consultants, Ltd. (PMC) to deliver training and support for the Corio Applications on […]

Building its Middle East business, Motorola will supply telecommunications equipment and services to Kuwait’s largest mobile network operator under a newly expanded contract worth $19 million. New base stations will enhance MTC-Vodafone’s general packet radio service (GPRS) service by activating coding schemes 3 and 4 — which support transmission speeds fast enough to handle most […]

The State Department says starting later this year all foreigners participating in the Diversity Visa Lottery will have to do so electronically through a designated Website. State is implementing the new electronic system in order to improve efficiency in the diversity visa petition process and make the process less prone to fraud. In the Diversity […]