Kevin Newcomb

Interaction Management software provider eGain Communications Corp. today launched E3 — eGain eService Enterprise — a tool for phone-based call centers to enhance productivity and evolve into multi-channel contact centers. E3 is an integrated software solution that provides multi-channel interaction management, helping corporate call centers to Web-enable their customer interactions. It is a modular solution […]

Online storage provider i-drive and IP-based messaging provider Openwave Systems Inc. announced Monday that they will collaborate to deliver an integrated communications and storage solution to Communication Service Providers (CSPs). “The ability to store, access and share files and rich media is the next natural extension to messaging,” said Don Oas, vice president of Product […]

Purchase, N.Y.-based ASP Interliant Inc. Wednesday launched INIT Report, a Web-based reporting tool that allows customers to access performance measures for their hosted IT infrastructure. Based upon network and server management solutions from Greenbelt, Md.-based MSP MightyView, INIT Report provides information to end users, managers and network administrators in real time. The solutions work from […]

BizProLink Network, a network of industry-specific communities for business professionals, Wednesday announced it has secured an additional $3.2 million in Series C funding, led by venture capital from CrossBow Ventures Inc. This funding follows BizProLink Network’s recent move into the Private Label space, partnering with AOL’s Netscape Netbusiness Center to provide industry-specific content and online […]

After a tumultuous quarter that included a 25-percent headcount reduction and renegotiating of its credit lines, Annapolis, Md.-based enterprise ASP USinternetworking Inc. Tuesday reported mixed second-quarter financial results, but still expects to achieve EBITDA breakeven by the third quarter of 2001. “We feel good about where we’ve been, and we feel good about where we’re […]

The ASP Industry Consortium announced today that its second annual ASPire Awards will be held in Barcelona, Spain. The awards, honoring the best in the ASP industry, will be presented as part of the ASPIC’s Global Meeting October 14-16 at the Hotel Arts in Barcelona. The ASPire Awards will be the centerpiece of the three-day […]

AperServ Technologies Inc. Monday (July 23) launched its newest performance management service offering for xSPs, with a new Customer Performance Management System (CPMS), Customer Access and Private Label Technology Outsourcer Management (TOM) services. CPMS is used for pinpointing, prioritizing and resolving performance problems. Customer Access provides detailed performance reports to customers; and Private Label TOM […]

Following through on an April decision to exit certain business lines to focus on core offerings, Interliant Inc. sold its PeopleSoft ERP hosting and related consulting services business to full-service ASP Interpath. Interpath has assumed ownership of Interliant’s Managed Application Solutions (IMAS) ERP hosting division, based in Columbus, Ohio, and formerly known as reSOURCE PARTNERS. […]

Jamcracker today announced the addition of two technology partnerships that it hopes will take the enterprise web services provider to the next level. A partnership with Epicentric Inc. will give Jamcracker enterprise information portal technologies, and one with Vitria adds application integration to Jamcracker’s IT management platform. “From a technology standpoint, this is a watershed […]

CheckFree Corp. , a 20-year financial electronic commerce services veteran, this week debuted new packaged software and hosting options for delivering bills and statements over the Internet. The new offerings speed implementations by providing “out of the box” capabilities for specific vertical markets, limiting customization options while still giving billers flexible alternatives for running and […]

San Carlos, Calif.-based enterprise ASP Corio Inc. Thursday night reported strong financial results for the quarter, with lower operating costs and higher revenues; and appointed three new VPs, including a new CFO. Application management services revenue, consisting principally of monthly fees from hosting arrangements, reached $8.1 million in the second quarter, up from $2.8 million […]

CyberAtlas Research, a division of INT Media Group Inc. , Thursday released its Global 200 ASP Industry Directory, detailing the top 200 companies in the worldwide ASP and Web Services industries. The Global 200 ASP Industry Directory includes 200 ASPs, software companies and infrastructure providers. The directory also names over 80 companies to watch – […]