Robyn Greenspan

It pays for online banks to deploy effective customer relationship strategies since satisfied consumers are 50 percent more likely to recommend their

Looking for speedy service? Try the Internal Revenue Service's Web site. The IRS was ranked first in site performance on the Keynote Government 40

Dropping prices could be the defining criteria for the 4 percent rise in adoption of high-definition television (HDTV) [define] sets in the U.S.,

Online retailers that are already hoping for another big holiday season may want to heed these two words, "free shipping." Jupiter Research (a unit of

What's worse: Findings from Radicati Group that estimate global spam-related revenue losses exceeding $198 billion by 2007, or Symantec's survey results

Despite a year of record-breaking digital attacks, and global discord that bares chemical, biological, radiological, and nuclear threats, roughly half of

Even when consumers are not actually transacting online, the Internet strongly influences purchases. According to a Channel Intelligence report, nearly

Hold onto your identity, the next few years could be a wild ride, as forecasts indicate that losses from identity theft will reach $2 trillion by the end

Nearly as many gamers play on their computers as they play with the PlayStation2 console, according to research from Lucid Marketing. The information,

Intensive online activities are likely the cause for conversion from dial-up to broadband for many Internet users, according to research from Pew

Hopefully, the worst is over for the IT services industry, as findings from Gartner Inc. indicate that 2002 was the most difficult year for the market.

Want to shop for a home from the comforts of home? That's what house-hunters seem to be doing, according to measurements from Nielsen//NetRatings