Sean Gallagher

With warning signs pointing to significant weakness in demand from the U.S. enterprise market, Goldman Sachs last week downgraded the vast majority of the software companies it tracks from “attractive” to “neutral” last week. The move was prompted at least partially by research that showed IT managers at Fortune 1000 companies slowing the growth of […]

Customer service traditionally represents a major pain point for customers as well as businesses. IBM is hoping to soothe some of those difficulties for both, with a planned product add-on aimed at telecom, mobile and Internet services providers. The secret? IBM’s upcoming Tivoli Netcool Service Quality Manager release will offer an enhancement that gives service […]

Security experts are once more urging businesses and consumers be wary of wiretapped Voice over IP (VoIP) calls — as well as the vast number of potentially worse IP telephony vulnerabilities to which they may be exposed. Last week, U.K. security researcher Peter Cox introduced a proof-of-concept that showed how easily Voice over IP phone […]

The FCC has approved a plan to reform the Universal Service Fund that could lead to new subsidies for broadband services to rural areas. The plan, when turned into new regulations, will also reform to the way subsidies are paid out to telecommunication providers and put a cap on the rapidly growing USF, which is […]

Apple may now be closer to clearing charges stemming from its post-dating of stock options, following a federal judge’s dismissal this week of a lawsuit against the company. The suit, filed on behalf of shareholders by Mark C. Molumphy, a principal attorney at Burlingame, Calif.-based Cotchett, Pitre & McCarthy, claimed that Apple CEO Steve Jobs […]

A poll of American taxpayers found little support for expanding telephone Universal Service subsidies to include Internet broadband. The research, sponsored by a Web-based “grass-roots” organization pushing for reform of the Universal Service Fund, reports that 62 percent of those polled oppose a broadband build-out push funded by the USF. The key focus of the […]

A federal court this week issued a temporary restraining order against the White House, preventing it from destroying backup tapes that may include copies of millions of deleted e-mails. The order came about as the result of a lawsuit brought by the Center for Responsibility and Ethics in Washington (CREW) and a separate suit brought […]

Despite the well-publicized wireless woes of retailer TJX earlier this year, it seems many retailers have failed to move to protect themselves from the loss of customer data. AirDefense, the Alphretta, Georgia-based wireless intrusion prevention vendor, conducted a “war drive” survey recently of over 3,000 retailers in eight major cities–Atlanta, Boston, Chicago, Los Angeles, New […]

WASHINGTON, D.C. — The House Judiciary Committee listened to testimony yesterday from Justice Department representatives, outside experts and lobbying groups in an effort to confront the legal tangles surrounding Internet gambling. The committee’s hearing comes on the heels of last year’s passage of the Unlawful Internet Gaming Enforcement Act (UIGEA), which prompted a number of […]

Google took several steps to goose interest in its yet-to-be-released Android platform for mobile phones today. The Open Handset Alliance, sponsored by Google and others, released a software development kit for Android. Google also hopes to stir up developer interest with a coding cook-off that will give out $10 million in awards. Within hours of […]

A new spin on tape storage management could be near with Fujifilm testing technology to help its large corporate customers use GPS to keep track of their backup tapes — whether they’re in storage or in transit. The imaging and media giant is beta testing a tape-sized device that can help companies pinpoint their backup […]

Avaya today is set to extend the reach of Apple’s popular iPhone in the workplace via its one-X Mobile unified communications client. The one-X Mobile software will allow iPhone users to access the services of corporate IP telephony systems from either Avaya or Cisco, going back several generations, with a single corporate phone number that […]