Susan Kuchinskas

With its focus on customer service automation and contact center applications for larger businesses, RightNow Technologies hit its stride today and

SAN JOSE -- Follow the money is as good a rule in search as it is in politics. That's why Smarter.com thinks it's a smart move to focus on shopping.

SAN JOSE -- The major search engines don't have the market locked down by any means, if you can believe the buzz at Search Engine Strategies, a conference

In a real-time world, e-mailed news alerts can seem slow, so Google News added RSS feeds to its offerings on Tuesday. Users can subscribe to feeds from

Google is expected to announce the acquisition of Meetroduction later this week, a source close to the transaction told internetnews.com. Chicago-based

Responsys has released a new version of its hosted e-mail marketing software that promises to better connect with customers. Interact 5, available today,

Fujitsu unveiled a lightweight, high-powered tablet notebook PC on Monday. The LifeBook P1500 Series has an 8.9-inch touch screen, built-in Wi-Fi, an

Consumers looking for information online have a plenitude of search services available these days. And there's plenty of money to be made by putting ads

It didn't take a crystal ball for Google to foresee there would be trouble if it hired Kai-Fu Lee away from Microsoft . As documents filed in the Superior

NewsGator Technologies introduced Enterprise Server on Thursday, a business-class application for enabling RSS content delivery behind the firewall. The

Vendio, maker of sales management and merchandising software for online merchants, announced an open beta of a new toolbar designed for consumers. The

Yahoo further opened its corporate data coffers on Tuesday with the release of Yahoo Shopping APIs. The application programming interfaces (APIs) will let