Bank of Montreal said that over 400,000 customers have taken advantage of its new MasterCard Internet Service which was introduced in mid-February.
About 75% of the users check their balances or obtain information
such as bill due dates or minimum payment amounts, approximately 20% want to review a list of recent transactions, and 5% ask for a recent statement.
Kathy Silmser, Senior Vice-President, Cardholder Services, said the free
service points to a growing trend on the part of customers to adopt
technology to undertake a variety of options to conduct business, but the
high usage figures have exceeded expectations.
“We knew our MasterCard clients use their cards because of the convenience
factor, but we’ve been pleasantly surprised by how many cardholders are
using this new service and once again, it’s the increased convenience that
is driving the usage,” said Silmser.
“By logging on to the site, customers can check account
balances, review recent transactions, and see up to three months worth of
statements with just a few clicks of the mouse.” Cardholders can also make
special requests such as credit line increases and address changes online.
The self-serve options are provided in a secure session with strong
encryption and a verification process to access the site.