Seattle-based InstantService, a provider of chat and e-mail customer service solutions, said Wednesday that monthly client usage surpassed 4 million minutes during February 2002.
The firm said the milestone represents a quadrupling of customer usage within the last six months.
“Jupiter is forecasting that online customer service contacts will reach 4.7 billion by 2006,” said Mike Lande, chief executive officer of InstantService. “This type of growth requires a highly scalable solution. The fact that we have more than doubled client usage in three months is confirmation of both InstantService’s scalability as well as our ability to effectively respond to specific customer requests with our services.”