[Richmond, CANADA] — MDSI Mobile Data Solutions Inc., a provider of wireless workforce e-management solutions, inked a definitive agreement to acquire Connectria, an application service provider (ASP) and provider of online service management solutions for service companies, ServeClick.com. The agreement is subject to the satisfaction of certain conditions.
“The acquisition of Connectria will significantly accelerate the implementation of MDSI’s wireless eBusiness strategy,” said Ken Miller, MDSI’s chief executive officer. He said that through its ServeClick.com online service management solution, Connectria will also extend MDSI’s online offerings for mobile service companies, and open new markets — ‘non-mobile’ service providers such as restaurants, automotive services, and medical services.”
ServeClick allows service companies to define rules online for allocating service resources. Various retail service providers, such as optical outlets, and other businesses already are using ServeClick technology to enhance their customer service and profitability. ServeClick can be extended to support other types of service industries, and can operate using any language.
Connectria will also give MDSI ASP hosting facilities for its Advantex wireless workforce management and wireless connectivity software, as well as Web development and management talent to accelerate MDSI’s eBusiness initiatives.
Advantex schedules appointments by matching customer requests with the best available mobile resource. It dispatches workers to ensure the fastest possible response time, tracks and records worker time and resources used on a job, and transfers all information collected in the field to the appropriate enterprise or Internet data resources. Advantex also reports on operational performance to help management decisions. It works wirelessly, in real-time.
MDSI will have corporate offices in Richmond, BC, Itasca, IL, St. Louis, MO, and Amsterdam.
