reported robust earnings Thursday, buoying the
wobbly tech sector and giving a glimpse into the performance of its
controversial volume-licensing software policy.
For the first quarter of the 2003 fiscal year, the Redmond, Wash., company
reported growing revenue 26 percent to $7.75 billion, compared to the same
period a year ago. Net income nearly doubled to $2.3 billion in the period.
Microsoft benefited from a big rush in July from procrastinating companies
on to Microsoft’s Software Assurance (SA) program before the July 31
The company has now built a sizeable amount of so-called unearned revenue,
which includes the money earned over the life of the agreements in its
volume-licensing programs. For the quarter, unearned revenue increased 56
percent to $9.13 billion.
“We saw broader customer adoption of our licensing programs than we
anticipated, as customers recognized the value of entering into long-term
licensing agreements for our products,” Microsoft CFO John Connors said in a
Introduced 15 months ago, the program scrapped Microsoft’s hodgepodge
licensing system, which included five different ways to buy upgrades, with a
unified program that charges customers 25 percent of the license fee for
server software and 29 percent for desktop software on an annual basis. It
would allow customers to have guaranteed maintenance of their software, much
like the system used for mainframes.
Customers quickly voiced displeasure with SA, despite Microsoft’s soothing
words that half of all enterprise customers would see no change in their
costs, 30 percent would see a decrease, and 20 percent would pay slightly
Soon, Microsoft faced a brewing customer revolt, as many businesses saw the
plan as confusing and designed to wring more money out of them. After
delaying the program twice, Microsoft still faced customer discontent. In
March, researcher Gartner Group estimated that 35 percent of businesses had
joined the program.
While more companies signed up through the spring, Gartner analyst Alvin
Park said many waited until July to make a decision. Park now estimates
almost two-thirds of enterprises have signed up for SA, in some form. The
added bonus, for Microsoft, was the impetus it gave companies to bump up to
“Based on discussion we had with clients, our best guess is they
significantly increased the number [of companies] that signed enterprise
agreements,” he said.
Park said between 10 and 15 percent of U.S. customers had enterprise
agreements when Microsoft first announced Software Assurance in May 2001;
now, he estimates 30 to 35 percent have them. Of the ones that did not
purchase an enterprise agreement, Park said between 30 and 35 percent of
them bought SA or another upgrade for at least some Microsoft products.
While Microsoft CEO Steve Ballmer sang the cost-saving praises of the
policy, analysts said the main motivation behind the shift was to give the
company a guaranteed annuity revenue stream to smooth out the peaks and
valleys of its software business.
Microsoft’s dominance mitigated some of these peaks and valleys. Still, as a
software company, Microsoft has depended on blockbusters.
Microsoft’s attention to this dilemma was on display this summer, when the
SEC investigated it for hoarding
revenues in some quarters to hold in a “rainy-day” fund to cover
possible future revenue shortfalls. Microsoft settled the
investigation without any admission of wrongdoing, but the company
agreed to stop the practice.
Before the new policy, Microsoft had spread revenue through the life cycle
of products — over three years for Windows, for example. Yet many customers
would end up running Windows for longer than three years, putting off
upgrades for another day.
Under SA, enterprise customers are locked into upgrades as they come out.
Microsoft’s unearned revenue breakout for the quarter shows the advantages
of this. Compared to the first quarter of fiscal year 2002, short-term
unearned revenue increased almost 16 percent to $6.84 billion, while
long-term unearned revenue rose 26 percent to $2.29 billion.
Even with some customers making noise about exploring Microsoft
alternatives, such as the Linux operating system and Sun Microsystems’ StarOffice
suite of office software, most customers found switching from Microsoft too
costly and too difficult, analysts said.
Park said it was still too early to pass final judgment on the policy.
“I think we won’t know how successful it was until two years from this
July,” Park said. “We’ll see how many people choose to continue signing up
for Software Assurance when their current agreements expire.”