Verizon To Refund Millions in Errant Charges

Verizon Wireless, already the subject of an FCC investigation, this week said it will begin paying back $50 million to consumers who were erroneously charged for mobile data sessions over the past few years.

As Enterprise Mobile Today reports, some 15 million subscribers can expect refunds mostly in the range of $2 to $6 per user.

“Verizon Wireless issues credits to customers from time to time based on regular review and monitoring,” Mary Coyne, the carrier’s deputy general counsel, said in a statement. “When we identify errors, we remedy them as quickly as possible. Our goal is to maintain our customers’ trust and ensure they receive the best experience possible.”

But Verizon’s move to reimburse subscribers comes amid a long-running probe at the FCC, which has been taking a hard look at several practices of the wireless industry.

Verizon Wireless has agreed to begin repaying subscribers millions of dollars in errant charges following an investigation by the Federal Communications Commission.

Over the next two months, the nation’s leading wireless provider plans to alert roughly 15 million customers that they were hit with fees for mobile data sessions that they did not initiate, and will begin issuing credits to indemnify users for the mistaken charges.

For most users, that will mean a credit of between $2 and $6 applied to their accounts, though Verizon said that some customers will receive larger refunds. The company plans to mail checks to former subscribers.

Read the full story at Enterprise Mobile Today:


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