Vonage Strikes Two More E911 Deals

To comply with new regulations and reassure concerned customers, Vonage has

struck deals to gain access to SBC’s and BellSouth’s

enhanced 911 (E911) systems, the VoIP leader said today.

The announcements came just hours before the Federal Communications

Commission (FCC) mandated that broadband telephony providers offer E911,

which provides emergency dispatchers with a caller’s location and callback


They also follow disturbing stories of Vonage customers reaching a recording rather than an

operator when they dialed 911 during emergencies.

With the additions of SBC and BellSouth, Vonage now has E911 agreements

with three of four Baby Bells. The Edison, N.J.-based company signed its

first pact with Verizon earlier this month. It’s apparently

still hammering out the details of a pact with Qwest .

Almost two months ago, Vonage and SBC were butting heads over this issue.

“SBC and BellSouth have really come a long way over just a few short

weeks — we now have a good-faith agreement to get this done in the

marketplace so all of our customers can get E911, regardless of what number

they’re calling from and where,” Jeffrey A. Citron, Vonage CEO, said in a


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