DHL Will Use Syntra E-Commerce Fulfillment Services

DHL Airways Inc., the U.S. arm of the DHL Worldwide Express delivery network, signed
with e-commerce management solutions firm Syntra to leverage the latter’s
Internet-based transaction services.

The agreement addresses the issue of calculating the true cost of delivering
goods internationally. Financial arrangements were not disclosed.

DHL, which has an estimated 40 percent market share of international express
traffic, will use Syntra’s Landed Cost Engine, becoming “the first and only
global carrier with the ability to quote, in real time, the actual cost of an
international shipment,” the company said.

“Syntra is a key enabler of DHL’s global strategy to continue to dominate its
market with an unmatched global network supported by the finest information
technology available,” said Mike Comstock, senior vice president of
e-commerce and planning at DHL Airways.

“Syntra’s GLS.com engines are a vanguard solution for global
commerce management that will help us deliver value both externally to our
customers, who depend on our services as the lifeline of their businesses,
and internally to our staff to compress and simplify complex business
processes resulting from international
shipments.”

Syntra’s Landed Cost Engine calculates the tariffs, duties, and other
additive charges associated with international shipments in real time over
the Internet on a
transaction-by-transaction basis.

The Landed Cost Engine can be integrated
with customer e-commerce and legacy applications, as well as customer-facing
systems such as DHL’s on-line manifesting solutions.

Every country has a unique set of tariffs, duties, classification codes and
restrictions associated with the shipment of goods.

The Syntra application
views an order from as many as 23 different government imposed additive cost
perspectives.