Austin, TX-based Acuity Corp., a provider of Web-based
customer interaction software, said that eSupportNow has licensed Acuity
WebCenter Enterprise to provide sales, support and customer service programs
to e-commerce companies.
eSupportNow is a member of The Cross Country Group, a provider of
private label customer service programs in North America. Financial
arrangements were not disclosed.
As a key component of the relationship, eSupportNow has become an Acuity
Founding Partner. eSupportNow will establish a Northeastern Acuity product
demo center and will work with Acuity on joint marketing and product
eSupportNow will use WebCenter Enterprise to offer customizable, Internet-
based customer interaction capabilities including e-mail response management
and live NetRep services. WebCenter will enable eSupportNow clients to send
automatic verification and/or intelligent responses to their customers’ e-
mails, based on key words and business
rules. NetReps will also be able to engage in online real-time text
conferences, or talk live via an IP telephony interface.
“Through WebCenter Enterprise, we will be able to offer additional online
service products to our customers,” stated Renan Levy, president of
“Acuity’s. . .intelligent e-mail handling and live help capabilities will
complement our existing interactive Internet services and enable us to provide
complete electronic and interactive Web-based support to our customers and to