A good IT department works diligently to prepare for the inevitable outages, bugs, security flaws and other issues that can keep operations from running smoothly. IT vendors also offer support and service level agreements (SLA)s that guarantees a high level of availability.
And while IT can’t prepare for every contingency, enterprises want to be sure they have appropriate systems and levels of support in place to respond to a crisis. Datamation reports on a new “Premier Mission Critical” support option from Microsoft that covers a range of the company’s products.
Microsoft is expanding its options for large and mid-sized businesses by offering a new service to specifically provide fast response and customized, ongoing support for mission critical applications.
Called “Premier Mission Critical,” the new service is an add-on to Microsoft’s (NASDAQ: MSFT) established Premier Support plan.