Dan Muse

How do you get salespeople to use sales force automation (SFA) software? “Make it easier to use the application than to not use it,” according to Tim Rochford of Salesnet, a Boston-based SFA ASP, said. Salesnet sees instant messaging (IM) as a key to achieving that ease of use and Rochford is the developer charged […]

QuickArrow Inc., an Austin, Texas-based company that specializes in billing automation and management software for professional service organizations, today announced a new version of its Enterprise Consulting Suite. This new release adds American Express integration, enhanced Microsoft Project bi-directional integration and more advanced invoicing capabilities. The new features are designed to allow consultants to devote […]

Siebel continues to be the leader in customer relationship management (CRM) software. But like the industry itself, its revenue is slipping. According to Gartner, a Stamford, Conn.-based research firm, the CRM industry suffered through a second year of declining new license revenue in 2002. Worldwide CRM new license revenue totaled $2.8 billion in 2002, a […]

How big a problem is spam? According to one research firm, 47 percent of all e-mail traffic qualifies as spam. It’s not expected to get better anytime soon. In fact, The Radicati Group expects that by 2007, 70 percent of e-mail traffic will be spam — that translates into an expected 54 billion spam messages […]

Looking to give IT managers an inside view of outsourced applications, RightNow Technologies, a Bozeman, Mont.-based ASP that specializes in customer service and support, today announced Hosting Management System 2.0. The browser-based dashboard is designed to give its customers greater visibility and control in the use and performance of their hosted applications. “RightNow Hosting Management […]

Web-based ASPs, once thought to be isolated islands of online applications, are out to show the software world that integration is not a problem. Last week, Atomz and WebSideStory announced an alliance build to integrate their services (see Atomz, WebSideStory Integrate Search, CMS and Analytics) and today Salesforce.com announced pre-built accounting adapters to Intuit’s QuickBooks […]

In a move designed to help enterprises, outsourcers and service providers better measure and track help desk operations, Empact Solutions yesterday announced the availability of EyeQ Operations. Built upon Empact’s EyeQ architecture, which the New York, N.Y.-based company launched last September, EyeQ Operations is designed to capture data from industry leading service management systems such […]

It looks like PLM (product lifecycle management) may be about to join the list of trendy application abbreviations. In fact, IDC predicts that by 2006 the PLM solutions market will reach $11 billion and that PLM services spending (consulting, implementation, management, training and support) will hit $5.5 billion. Arena Solutions Inc., an ASP that specializes […]

In a move that may prove to be a harbinger of the future of software-as-a-service, Web-based ASPs Atomz and WebSideStory today announced an alliance to focus on integrating Web site search, content management and Web analytics. “It’s the shape if things to come,” Guy Creese, research director of Internet analytics for the Aberdeen Group, told […]

NetLedger Inc., an ASP that offers Web-based customer relationship management (CRM) and enterprise resource planning (ERP) applications, today announced that it has entered into a strategic partnership with Sydney-based service provider Net Return to offer NetSuite in Australia. “Net Return will be our arm in Australia,” Zach Nelson, president and CEO of NetLedger, told ASPnews. […]

The road for many management services providers (MSPs) hasn’t been a particularly smooth one. MSPs have struggled to find a niche and as a result mergers and acquisitions have abounded. Even the trade association supporting industry had to call it quits earlier this year. One MSP that has avoided being snapped up by a larger […]

Calling it a “a holistic approach to managing all aspects of Web content,” iUpload, a Burlington, Ontario-based ASP that offers a Net-native content management system (CMS), will announce on Monday that it is expanding its offering to include a suite of e-Business tools. The announcement is the fruit of iUpload’s recent acquisition of WebPartz. Also […]