Paul Shread

Microsoft (NASDAQ: MSFT) may soon be joining the growing ranks of vendors who see in-memory analytics as the future of business intelligence, according to Panorama Software, a company that has worked with the software giant on its BI efforts for much of the last two decades. Panorama’s OLAP technology was integrated in SQL Server n […]

Oracle has proved once again that it’s not shy about spending money to grow its business. The computer giant has spent billions of dollars the last several years buying companies like BEA and Sun Microsystems – among others. Today’s news marks another billion dollar purchase. As eCRM Guide reports, Oracle’s billion dollar acquisition of ecommerce […]

One of the ways tech companies often pitch their products is to tout the fact that they use them internally, or “eat their own dog food” as the saying goes. Salesforce CEO Marc Benioff might prefer a more recent variation on the pitch that goes, “we drink our own champagne.” As eCRM Guide reports, Benioff […]

Microsoft this week rolled out the beta version of its Dynamics CRM 2011 offering for business customers looking for a cheap, efficient way to manage their sales, marketing and communications endeavors. As eCRM Guide reports, the beta release includes new features such as a next-generation native Microsoft Outlook client, Microsoft Office contextual CRM Ribbon for […]

Social media technologies have been reshaping the way IT approaches many lines of business, so why should call centers be any different? Cisco sees a natural home for social technologies such as video-enabled customer care in its call center portfolio, which the networking giant is in the process of overhauling, with plans for a formal […]

Users of CRM software-as-a-service player Salesforce.com will soon be able to see their contacts being updated in real time thanks to the new Jigsaw for Salesforce CRM feature that incorporates crowd-sourced business data in the mix. As a result, Salesforce Chatter users’ contacts can be kept up to date automatically, and they’ll also be able […]

Salesforce, the Godfather of the Software-as-a-Service revolution, is set to deliver its quarterly results later this week and analysts and shareholders are expecting nothing less than another stellar quarter. As eCRM Guide reports, the on-demand CRM and business application vendor has set the bar extremely high over the past few years and investors have flocked […]

The abrupt resignation of HP (NYSE: HPQ) CEO Mark Hurd late Friday had little effect on the rest of the tech sector on Monday, as the Nasdaq ended the day solidly higher. HP’s shares tumbled 7.4 percent during Monday’s trading session, a modest improvement from Friday’s after-hours session when the news broke. 200 million share […]

Fresh off the launch of its mobile business intelligence apps for the Apple iPhone and iPad early last month, BI software maker MicroStrategy posted better-than-expected results for its most recent quarter. Yet despite beating the Street — and trumpeting advancements in both its mobile offerings and its core MicroStrategy 9 Release 2 platform — the […]

The tech industry is always looking for the next great advance or breakthrough. Now the latest breakthrough development might be a way to predict the future. A company called Recorded Future has attracted a surprising pair of investors — Google and the CIA. As eCRM Guide reports, Record Future’s technology is designed to help customers […]

Earnings reports continue to paint a mixed picture of the health of the technology sector, as Thursday’s batch of quarterly results demonstrated once again. Symantec (NASDAQ: SYMC), Akamai (NASDAQ: AKAM), LSI (NYSE: LSI) and Nvidia (NASDAQ: NVDA) all fell around 10 percent each on disappointing quarterly results, even as Citrix (NASDAQ: CTXS) soared 20 percent […]

It’s been tough sledding of late for the world’s largest application software vendor. After years of domination in the enterprise, SAP now finds itself at a corporate crossroads. As eCRM Guide reports, this week’s earnings report will give investors, customers and longtime SAP rivals better sense of just where the company is going and how […]