Robyn Greenspan

Making a 2 percentage point leap into the new year, spam accounted for 60 percent — or 51 billion messages — of the 85 billion e-mails

How many clicks does it take to satisfy a customer? Just 4.6, according to a survey from the e-tailing group, inc. that examined the average response and

Travelers are including the Web in their journeys by researching and booking trips, and responding favorably to online marketing, according to a report

Listening to traditional radio may be on the decline, but the music lives on. The Media Audit found a decrease among those who listen to the radio for

Americans are turning off their network news and skipping the daily newspaper, as a joint Pew Research Center for The People & The Press and Pew Internet

One device just isn't enough for a population that becomes increasingly focused on accessibility, communication and technology, as Jupiter Research (a

Employees are almost evenly split about whether they believe everything they hear from their employers, according to a Towers Perrin study of 1,000 U.S.

Nearly 6 out of 10 e-mails are unwanted, as Brightmail's Probe Network measured December 2003's spam volume at 58 percent — 2 percentage points

The American Internet population is diverse, and with each group comes its own habits and online identity. Marketers that recognize the variations among

Mainstream adoption of the Internet was built largely on the popularity of chat rooms, but the Pew Internet & American Life Project has found that

Internet users are apparently energized after their weekends, as research finds that many surf the Web and conduct business in the early part of the week.

Technology vendors who have realized the value of online advertising are upping their Internet appropriations for 2004, a collaborative report from