EMC Buys Itself An ITSM Tool

EMC has bought itself a service management software provider — an acquistion EMC says “solidifies” its “Closed Loop Service Orchestration” strategy which is aimed at helping IT leaders automate data center operations.

Infra’s tool, infraEnterprise, is a Web-based IT Infrastructure Library that provides a service desk for managing IT services.

According to Chris Gahagan, EMC’s SVP of resource management software, the new tool will help EMC customers solve IT service delivery challenges.

Infra’s Managing Director, Andy Wade, says the acquisition “makes perfect sense” as it allows his 17-year-old company to move ahead in terms of providing technology resources.

The buy-up comes on the heels of Iomega [declining](/storage/article.php/3733116/EMC+Makes+a+Play+for+Iomega.htm) EMC’s takeover proposal. Yet the door wasn’t slammed in EMC’s face and future negotiations could happen.

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