Bangkok-headquartered Datapro now joins eGain’s network of value-added resellers located in Singapore, Malaysia, Indonesia and the Philippines. eGain’s Singapore-based headquarters for Southeast Asia acts as a hub for the company’s operations and business development in the region.
Datapro’s distributorship agreement with the U.S.-based software company encompasses consulting, implementation and support services for the eGain eService Enterprise (E3) suite of integrated Web-based solutions that transform traditional call centers into multi-channel contact centers.
E3 integrates eGain’s applications for knowledge management, inbound and outbound e-mail management, real-time Web assistance, and four types of Web-based self-service. These E3 applications will enable companies in Thailand to manage and integrate customer support across all touch points – phone, e-mail, online assisted service, and Web self-service.
eGain will also engage its newest Asian distributor to localize its products to suit the Thai market.
“We have been looking forward to this strategic partnership, having long recognized the quality of Datapro’s sales and consulting staff,” said Richard Meiklejohn, vice-president and managing director, eGain Asia Pacific.
“Being a provider of premium quality customer service tools, with a firm commitment to excellence in customer service ourselves, our criteria for a strategic partner would entail similarly high standards.”
According to Datapro’s managing director Viwat Phongsathorn, the addition of eGain’s E3 solutions to the current Datapro product lines will help his company position itself as a total enterprise application solutions provider. “This strategic partnership with eGain is important and valuable, and will drive Datapro to a leadership position within the local IT industry,” he said.
eGain’s customers include Microsoft, ABN Amro, Shell, MP3.com, Mastercard, Volvo, CNBC.com, CNN, 3Com, Global Sources, Asiatravelmart.com, Zone Telecom, ePulpnPaper, and Edsamail Philippines.