Beth Cox

eGain Communications added two customer communication channels — eGain Voice and eGain Inform — to its line of customer communications solutions for e-commerce site operators. Built on the eGain Commerce 2000 Platform, eGain Voice (Web-based voice communications) and eGain Inform (Web self-service) are tightly integrated with eGain’s other customer communications solutions — eGain Mail (e-mail […]

Traffic to e-commerce sites increased 41 percent during the week ending Dec. 12 over Thanksgiving week (ending Nov. 28), according to new figures from Web measurement firm Media Metrix. Traffic to e-commerce sites increased by two percent from the week ending Dec. 5. “We are seeing a more steady increase in visitors to e-commerce sites […]

Internet billing and statement presentment company YourAccounts.com said that Federal Express Corp. signed to use its business-to-business solution. FedEx Invoice Online allows business customers to review and schedule payment of FedEx invoices via the Internet, eliminating the paperwork while providing flexibility and a greater degree of control over the bill payment process. FedEx is integrating […]

Internet startup Dotzoo.com launched a shopping enhancement site called Dotdeals.com, which will provide information on discounts, coupons, special offers, rebates, deals and sales at merchants both online and off. The company said the site “is positioned to cater to prudent shoppers, who now seek the best information available using the Internet.” “Since the advancement of […]

Online holiday buying this season is showing a fourfold increase over last year, according to a BizRate.com survey that also showed that the average online buyer will spend $530 on the Web for holiday purchases this year. First-time buyers comprise 63 percent of this surge in Internet consumerism, the company said. Of nearly 37,000 survey […]

A shopping site designed just for men has launched with the somewhat antagonistic title of ScrewtheMall.com. In a somewhat breathless press release, the company says that “the move may make mall benches and department store chairs virtually extinct as men gain a shopping venue accessible from the office or home.” The site lists online vendors […]

Canadian online transaction processing and e-commerce company SureFire Commerce Inc. signed a letter of intent to acquire Stumpworld Systems Inc. and its online shopping portal, BuyItOnline.com, and its store creation software platform, Online Merchant. SureFire Commerce said it will issue 13.5 million shares in payment for the shares of Stumpworld, which marks the deal at […]

Four to eight percent of Web sites selling Gucci, Rolex and Mont Blanc-branded products are actually selling fakes this holiday season., according to the second annual Cyveillance.com Holiday Cyber Scams Study. The study from the e-business intelligence company further projects that there are approximately 7,000 sites overall on the Web today selling the three brands […]

Electronic billing and payment company CheckFree Corp. delivered its CheckFree Web Billing and Payment version 3.0 solution for financial institutions and other consumer service providers. The company said v3.0 gives financial institutions a highly brandable user interface that ties into the CheckFree Genesis 2000 EBP engine, which supports the entire electronic billing and payment cycle, […]

Online campus bookstore efollett.com has teamed up with online grocer Peapod to offer college students a variety of care packages that can be ordered online and shipped anywhere in the continental United States. Students can purchase a pre-made care package or create a care package for themselves or a friend by clicking on the Peapod […]

Does the online world need yet another guide to online shopping? eWonders.com Inc. thinks so, and has launched as a comprehensive e-shopping guide “to assist online shoppers who are frustrated and confused by the number of merchants and amount of product information on the Internet.” The new guide helps online consumers find the right products […]

Online business developer and e-business incubator Guidance Solutions Inc. this week announced two private investment firms have made an equity investment of $46.6 million. The investment includes approximately $35 million from a fund sponsored by Clayton, Dubilier & Rice Inc. (CD&R) and $11.6 million from BCI Partners (BCI). Guidance, which is focused on transitioning traditional […]