Robyn Greenspan

E.piphany, Inc. rang up a couple of major customers for its call center and customer relationship management solutions — both Harley-Davidson and

Salesforce.com added another win to its growing client list. Most recently, USA Today and Dow Jones Newswires have implemented salesforce.com CRM

Boston-based research firm Aberdeen Group has released a new report, "Worldwide CRM Spending Forecast and Analysis 2001-2005," that reveals resumed growth

In what is becoming a trend among local agencies, Metropolitan Nashville Government and Davidson County (Metro Nashville) will implement a comprehensive

Big businesses are not alone in their quests for effective customer relationship management techniques. New Hampshire Department of Health and Human

PwC ConsultingTM, a division of financial services organization PricewaterhouseCoopers,has released CRM ACCEL — a complete CRM program designed to

Siebel Systems, Inc. has introduced its newest offering — Siebel 7 — a fully integrated suite of applications for customer relationship