Robyn Greenspan

San Francisco-based CRM solution provider, salesforce.com, has been hard at work with new releases and strategic alliances while still having time to pull together a star-studded benefit concert at New York’s Carnegie Hall. New Releases The three new CRM products — Enterprise Edition, Offline Edition, and E-Business Suite — are designed to fulfill the needs […]

SafeHarbor Technology Corporation, provider of Web-based customer support services, will add more digital government properties to the growing list of sites utilizing its solutions. SafeHarbor already provides customer and technical support for eight digital government initiatives and four state agencies under a master contract, and now Washington State has signed on with additional government agency […]

DCI’s CRM Conference & Exposition concludes today in Chicago where consulting firm ISM, Inc. announced the Top 30 CRM software packages for 2002. The winners were chosen after comprehensive tests in ISM’s CRM Software Lab and the Top 30 scored the highest in accordance with the 166 selection criteria, including 107 business functions such as […]

eConvergent, Inc. unveiled its flagship enterprise CRM integration platform, eMergeTM, designed to connect CRM products and disparate sources of information into one comprehensive, real-time system. eMerge works by capturing customer interactions across all CRM and legacy applications, correlating that information into a clear picture of activity, and presenting it in a single view for the […]

Siebel Systems, Inc. has enhanced and improved a component in its arsenal of e-business applications. Siebel eConsumer Goods 7 is a comprehensive industry-specific solution designed to meet the diverse and complex sales, marketing and customer services needs of manufacturers of non-durable and durable packaged goods, as well as consumer electronics and appliances. The fully integrated […]

Customer Inter@ction SolutionsTM magazine has chosen its 2001 Products of the Year, awarding the distinctions to companies that have demonstrated excellence in enhancing the customer experience. “The Product of the Year award, selected by the editors of Customer Inter@ction SolutionsTM and the engineers of TMC Labs, is given to those select products that deserve the […]

Footwear retailer Payless ShoeSource, Inc. will add products from i2 Technologies, Inc.’s Supply Chain Management (SCM) and Customer Relationship Management (CRM) suites to the already implemented Merchandise Planning application in order to optimize markdowns of seasonal merchandise in its nearly 5,000 stores. Global implementation is expected in the second quarter of 2002. “The growing need […]

Onyx® Software Corporation has a new reason to smile since the company was chosen to develop a CRM platform for Delta Dental Plans of California, New York, Pennsylvania and affiliates. The objective is to enhance customer service efforts, increasing satisfaction and long-term loyalty for the more than 17 million enrollees and a network of 50,000+ […]

Research and benchmarking firm Best Practices, LLC has released a new study, “Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation,” designed to reveal CRM tools and processes that world-class companies use to retain current clients, increase per-customer revenue and extend the longevity of customer relationships. The report, based on one-to-one interviews and exclusive […]

Georgia-based Arcidea, LLC has entered the arena of customer relationship management software solutions, officially launching its business today. The company will initially focus on small- to medium-sized businesses within five vertical markets — manufacturing, medical supply, energy, financial services, and transportation — with products that are built upon IBM’s Lotus Domino platform and are closely […]

Chicago-based SPSS Inc. has released the newest version of its data mining software — Clementine 6.5, which includes a new Clementine Application Template (CAT) that was specifically developed for CRM. “Organizations are now coming to realize what many market analysts have been saying for some time: advanced analytics are imperative to the success of CRM […]

Market analysis firm Aberdeen Group reviews some of the advances in CRM software and methods, and outlines the evolution of business solutions in the report “What’s Next in CRM: The Learning Relationship.” The report represents more than eight years of collaborative efforts of Aberdeen research directors, Denis Pombriant, Kent Allen, and Harry Watkins, and contains […]