Addressing the need for reliable e-business solutions, Lucent Technologies and Sun Microsystems Inc. Wednesday moved to create the infrastructure needed for service providers and enterprises to
support next-generation Net business applications.
Sun (SUNW) and Lucent (LU)
said they would create new tools that facilitate e-business, starting with
four new bundles that will be available from Lucent Technologies.
The bundles will enable enterprises and service providers to offer new
applications and services more effectively. These solutions will enable
service providers and enterprises to host applications and to create hosted
“marketplaces” that centralize the management of customer interactions.
All of these products will include broadband access, enterprise and network
infrastructure products, server platforms, Internet/intranet and operating
environment software, communications and e-commerce middleware,
applications and services. The offers will support IP telephony,
multi-service LAN/WAN, secure VPNs, advanced billing and customer care at
carrier-grade levels of quality, scalability and reliability.
“One of the biggest problems facing businesses is creating Web centers and
applications that get them into electronic commerce,”
said Rich McGinn, CEO of Lucent Technologies. “These joint electronic
business solutions will solve that problem.”
Functions of the four bundles include:
- The first application is the Hosted E-mail Offer, built with a robust
messaging platform from the Sun-Netscape Alliance. The solution includes
security, load balancing, and subscriber management, resulting in high
performance with operational efficiency, which are critical issues for
e-mail hosting application providers - The Intelligent Customer Relationship Management offer will
enable e-businesses to improve customer service by making intelligent
customercare an integral part of business-to-consumer and
business-to-business e-commerce. The offer will be
based on Lucent’s CRM Central 2000 and E-commerce applications from the
Sun-Netscape Alliance - The Intelligent Policy-Enabled E-Commerce platform will integrate
infrastructure and applications-level quality of service policies, and
thereby enable companies to ensure that their customers receive appropriate
service for electronic business transactions - A communications portal offering will enable business and hosted
e-commerce Web sites to support rich voice, wireless and multimedia access.
The offering will support deeply personalized Web-based communications
profiles, including interfaces for conferencing, collaboration and document
sharing; intelligent calendaring; and anytime/anywhere voice mail and e-mail
access via the Web
