Hongkong Telecom (HKT) has been rated the
best performer for international leased lines service in the Asia-Pacific
region, and third overall globally, in a survey conducted by Data
Communications, US-based industry magazine.
The annual survey is the largest the publication has ever conducted,
covering twenty six carriers.
A questionnaire was sent out to readers worldwide with over than 2,800
responding. The weighted overall scores were based on five issues including
reliability, performance, price, customer service and range of options.
HKT obtained the highest overall rating among all carriers in
the Asia-Pacific region and third overall in the world.
The survey also
reported, “Hongkong Telecom received praise for its mix of strong
reliability, competitive pricing, and good customer service. In fact, the
carrier’s customer service is even more personalized than before.”
This is the second accolade that the company has received within two months
from the same magazine.
The telecom was also rated the region’s top performer in frame relay
service in a survey report published in the March issue of Data Communications.
“The findings are encouraging as they testify to our commitment to
offer world-class regional networking services to our customers as
exemplified by the aNet solutions in our Com21 portfolio,” said Joseph Ma
HKT’s director of international market development.
“Backed up by state-of-the-art network infrastructure and dedicated
professionals, Hongkong Telecom is well-positioned to play a pivotal part
in building up Hong Kong as the communications hub of Asia,” added Ma.