IDC: India Will Be Region’s Biggest Call Center Market

NEW DEHLI — India is poised to register the highest growth rate in the call center services market in Asia Pacific during 2000-2005, according to a recent report by research firm International Data Corporation (IDC).

The IDC report predicted that India will clock more than 50 percent of compound annual growth rates (CAGR) until 2005, ahead of China’s 40 percent-plus growth rates. The total size of the call center services market in Asia Pacific will grow to more than US$4 billion by 2005 from US$1.2 billion in 2000, the report stated.

While the current US$200 million Indian call center services market is expected to have a CAGR of more than 40 percent over the next five years to cross US$1 billion, the call center business in China has a US$100 million base in 2000 that will reach US$800 million by 2005, IDC predicted. Comparatively, the US$500 million Australian market will grow at a CAGR of 14 percent.

The report also predicted that India will pip Australia by 2005 to emerge as the biggest call center market in the region. Apart from the traditional services powerhouse of Australia, significant investment in and development of call center capabilities are occurring in India, and China is expected to follow this trend, the report stated.