Air Canada
customers equipped with Nortel’s Vista
350 telephones can now access up-to-the-minute information on flights, cargo
shipments, and frequent flyer accounts from their phone screen.
The Vista 350 telephone has a large 5 x 9 cm screen display with audio
prompts and feedback. It uses WebConnect technology to provide Internet
services through Air Canada’s CallMall service.
“Air Canada’s CallMall service is a real value-added benefit for our
customers who are looking for fast, efficient ways of accessing
information,” said Marc Rosenberg, Vice President, Sales and Product
Distribution.
“Whether a customer is checking on the status of a flight, a cargo shipment,
or is an Aeroplan member verifying the balance of an account, we can now
provide this information over the phone as well as on the Internet.”
Air Canada thus becomes the first airline in Canada to provide consumers the
option of accessing this information conveniently over the phone by using
CallMall interactive services.
Four information services using the new technology that connects Internet
with telephone are now available: flight schedule, arrivals and departure
information, track and trace information for cargo shipments, and Aeroplan
frequent flyer mileage account balances.
By the end of 1998, it is expected that there will be over 500,000
households and small businesses with a Vista 350 telephone accessing
CallMall interactive services.
