Sterling, VA-based U.S. Dial delivered its ClickDial e-commerce
site customer service enhancement offering, allowing clients to integrate the
capabilities of a Web commerce site with any standard telephone call center.
Web customers can contact any ClickDial-enabled Web site from a PC, equipped
with speakers and a microphone, and speak directly with company
representatives without interrupting their Internet session.
ClickDial also can facilitate intranet communication between employees by
allowing conversations or collaboration from distant offices.
“ClickDial is the perfect way to increase sales directly from your Web site, provide enhanced customer service,
or offer unique new information sources,” said Bryan J. Paulk, President and CEO. “ClickDial combines the convenience
and familiarity of voice communication and compatibility with any phone
system, with the richness of the Internet. ClickDial is implemented as a
hyperlink and is easily integrated into existing Web pages using standard
HTML. . .”
Pricing ranges from low-end plans starting at $19.95 a month to high-end