Dan Muse

What do AT&T Wireless , Canon U.S.A. Inc. and Sharp Systems of America have in common? Besides making some of the industry’s highest-profile products, each turned to KnowledgeBase Solutions Inc. for self-help customer support system. Los Angeles-based KnowledgeBase Solutions, a provider of Web-based knowledge management applications, yesterday announced that AT&T Wireless, Canon U.S.A. and Sharp […]

Citrix Systems Inc. , an application serving and portal software giant, today announced that it has sealed a three-year agreement that will provide the company with access to Microsoft Windows Server source code. Under terms of the agreement, Citrix will have access to current and future versions of Microsoft NT, 2000 and .NET platform server […]

Infrastructure software vendors stand poised to experience real growth in 2002, according to Sean Sears, president and CEO of Abridean Inc., a Halifax, Nova Scotia-based infrastructure independent software vendor (ISV). “In 2001, we built products and built brand. In 2002, the market has come alive and is showing signs of adoption,” Sears told ASPnews. As […]

At a time when growth among technology companies (let alone those in the ASP industry) is rare, NetLedger, the Web services vendor that produces the Oracle Small Business Suite, today announced that it is expanding its work force by 15 percent. The San Mateo, Calif.-based company will also open new regional sales offices Phoenix, Portland, […]

You can’t say there’s nothing to talk about when it comes to Microsoft .NET. Looking to bring speech-enablement technology to the developer community, Microsoft yesterday announced the release of the beta version of its .NET Speech Software Development Kit. The .NET Speech SDK, which is the first developer tool based on the Speech Application Language […]

Looking to further establish its place in the hearts and minds of developers, independent software vendors (ISVs) and service providers that focus on small and medium businesses (SMB), IBM today announced new features for its xSP Prime Program. Over the last two years, more than 450 applications have been certified through the xSP Prime program, […]

Many accountants wouldn’t know good marketing if it bit them in the balance sheet. To help these numbers guys spread the word, Pleasanton, Calif.-based ACCPAC International Inc., a subsidiary of Computer Associates , today announced a Web-based service designed to help accounting firms market themselves. Dubbed the Hands-Free Marketing Program, because it is intended to […]

“ASPs that try to be all things to all people, end up being not much of anything to anyone.” That’s the advice from IDC’s Jessica Goepfert, program manager for ASP and Application Management Services research. In U.S. Application Service Provider Forecast, 2002-2006: A Vertical View, IDC looks at which vertical markets present the best opportunities […]

The MSP Alliance and the MSP Association, in an effort to both better promote the adoption of management service providers (MSPs) and clarify the mission of each group, today announced a marketing alliance. “There has been some confusion between the two groups,” Karissa Michelle Stewart told ASPnews. While some in the industry have viewed the […]

It can be a complex world when mobile devices need to access enterprise-based customer relationship management (CRM) applications. However, gaining fast access to the most up-to-date data may wind up being as easy as sending an email. That’s the goal of Dejima Direct SFA, which will be announced tomorrow by Dejima Inc., a San Jose, […]

No matter how easy service providers make it for small businesses to build their own a Web presence, some companies would rather let someone else handle the construction. To tap that market, Web site building platform provider Trellix today announced a “do it for me” service through an agreement with Millennium Care, a customer care […]

In a move to more tightly integrate its Web conferencing service with Microsoft applications, PlaceWare Inc yesterday announced RapidMeeting. By adding a PlaceWare button to the Microsoft Outlook interface, the Mountain View, Calif.-based PlaceWare hopes to make scheduling and conducting Web conferences as easy as sending an email. Integration with desktop applications is what customers […]