Dan Muse

Some companies are happy to operate behind the scenes. Apptix is one of them. The Sterling, Va.-based private-label ASP has enjoyed success providing hosted Microsoft Exchange to service providers who resell it to their customers. At the heart of Apptix service is its TECOS application management software, which is designed to make it easier for […]

In what could be described as Big Blue’s answer to Microsoft CRM, Onyx Software , a Bellevue, Wash.-based customer relationship management (CRM) software provider, today announced the availability of an online service that will be delivered by IBM. The new service will sold by both IBM and Onyx and is aimed medium-sized businesses with as […]

Looking to provide what it describes as a “single service provider solution for IP and security services,” Verio, an Englewood, Colo.-based Web hosting provider, today announced NTT/Verio SafeGuard VPN.CPE. A managed outsourced customer premise equipment (CPE)-based Virtual Private Network (VPN), the service is designed to leverage the NTT/Verio Global IP Network while reducing total cost […]

Looking to make it easier to write, edit, and produce XML-based content, Veridocs today announced the availability of XMLdocs Version 1, a hosted XML document authoring and management system. “Vendors say that they are XML-based,” Veridocs’ CEO Nat Dunn told ASPnews, referring to other Web-based content management service providers. “Their XML is proprietary and for […]

Two weeks after acquiring ManagedOps, a Bedford, N.H. application outsourcer that specializes in Microsoft Business Solutions, Surebridge is already reaping benefits from the deal. Today, the Lexington, Mass.-based mid-market ASP announced that it is the first vendor to provide Microsoft Customer Relationship Management (CRM) as a hosted service. Dubbed CRM Online by Surebridge, the offering […]

ASP customers are happy and likely to continue using application outsourcing services, according to a report released today by the Information Technology Association of America (ITAA), an Arlington, Va.-based trade group that serves the IT industry.

That sound you hear may be Web-based customer relationship management (CRM) services starting to unseat traditional client-service CRM applications. ASPs such as Salesforce.com, Upshot and Salesnet have trumpeted their success over software offered by Siebel, PeopleSoft and other enterprise independent software vendors (ISVs), but now research firm Aberdeen Group is reinforcing the success of hosted […]

Having access to travel and expense management information through Web-based software is one thing; integrating it with enterprise resource planning (ERP) and accounting applications for real-time analysis is another. Instant access to actual spending data is the goal of ExpenseWatch, a Wayne, Penn.-based ASP that is setting out to use Web services to integrate its […]

In today’s ever-consolidating ASP world, there are movers and there are sellers. Surebridge Inc. is definitely emerging as a mover. The increasingly compelling ASP success story added another notch to its belt yesterday when it announced the acquisition of ManagedOps, an application outsourcer that specializes in Microsoft Great Plains, CRM Online and Exchange applications. Financial […]

iUpload, a content management services (CMS) ASP, today announced that it is merging with WebPartz, a provider of hosted e-business component applications such as online surveys, e-mail marketing, newsletter publishing, site wide search and wireless applications. The companies report that they expect no staff reductions (WebPartz currently employs five and iUpload 12 employees). The merger […]

In another move that reinforces that it is a force to be reckoned with in the customer relationship management (CRM) market, Web-based ASP Salesforce.com today announced that it has entered into a strategic alliance with professional services giant PricewaterhouseCoopers. The companies say they will combine their CRM-related expertise and technology to target mid-size enterprises. As […]

Long before there was Salesnet or Salesforce.com, there was ACT! — the tool most salespeople cut their customer management teeth on in the ’90s. Today, the venerable sales force automation tool hit the Web. Best Software (parent company of ACT!’s publisher Interact) today introduced ACT! for Web, which it says is designed to offer all […]