InternetNews Staff

Customer service software vendors face a tough challenge these days. Clients are looking for better products, improved satisfaction from their customers, and services that minimize costs and maybe even turn customer service into a profit center. eGain Communications Corp. , a Sunnyvale, Calif.-based customer service management software provider, appears ready for the challenge. Today at […]

Continued financial pressures at home and improved worker skills abroad will ultimately push 60 percent of large companies’ software development work offshore, according to a new report from META Group . “Application development and maintenance constitutes approximately 30 percent of total spending for the average IT organization,” said Dean Davison, a vice president with the […]

Cisco Systems is introducing new versions of two Internet protocol applications to help companies better manage ever-evolving call center models. Until recently, a call center consisted of scores of agents in a central facility answering phones. But new online help tools and ability of network managers to add off-site agents during peak times have altered […]

Adding to its roster of financial services clients, iPhrase Technologies, a provider of self-service search and navigation software, has signed a deal with Linsco/Private Ledger (LPL), an independent brokerage firm. The privately held Cambridge, Mass., firm also counts Charles Schwab & Co., ING, Mellon Bank, Nasdaq and TD Waterhouse as customers. Initially, LPL will use […]

Human Asset Technologies (HAT), a Westborough, Mass.-based employee performance management services provider, today announced the release of Voyager, a management system that incorporates automation capabilities and industry-validated competency models designed to increase an organization’s productivity and efficiencies. According to HAT, Voyager consists of three Web-based modules that can operate separately or as an integrated performance […]

Softricity Inc., a Boston-based infrastructure software provider, today announced, at the Citrix Solutions Summit in Orlando, Fla., that two system integrators that also offer application services on an ASP basis have adopted the SoftGrid application deployment and management platform. Fairfield, Conn.-based Connect Computer Corp. and Schaumburg, Ill.-based IntelliSuite Technologies, Inc. both report that they are […]

Atlanta, GA-based StayOnline, a provider of wireless Internet access at hotels, has entered an agreement to become part of the iPass Global Broadband Roaming network. The move will allow iPass subscribers using their iPassConnect Smart Client software full access to the public access hotspots and, in some cases, guest room Wi-Fi connections that StayOnline has […]

Computer Sciences Corporation has been awarded a role in the $5 billion outsourcing contract that JP Morgan Chase recently signed with IBM . The El Segundo, Calif.-based CSC said it signed a seven-year subcontract with IBM to support a portion of JPMorgan Chase’s information technology (IT) environment. The value of the subcontract is estimated at […]

Recruitsoft Inc., a San Francisco-based staffing management services provider, today announced it achieved profitability according to Generally Accepted Accounting Principles (GAAP) for the fourth quarter of 2002. Privately held Recruitsoft reports that it began cash-flow positive operations in the fourth quarter of 2001 and says that it has steadily grown its revenues while investing in […]

In a deal that may result in somewhat fewer bargain-priced hotel rooms offered on various Internet sites, Travelocity.com inked an agreement with Six Continents Hotels, a British company that owns more than 3,300 hotel and resort properties worldwide Six Continents operates a slew of hotel chains, including the InterContinental, Crowne Plaza and Holiday Inn brands. […]

Increased use of e-mail, streaming video and audio and digital imaging drove the external storage market to $549 million in Asia-Pacific during the first half of 2002, Gartner Dataquest research shows. “Demand from emerging data-heavy content technologies is being felt not just in the mature markets of the region, but from emerging markets, such as […]

Organizations across Asia/Pacific are focusing more heavily on their storage resources, as was evident in the first half of 2002 when the Asia/Pacific external storage market totaled $549 million, according to Dataquest, a unit of Gartner. “E-mail, video, digital imaging and audio information are contributing to a massive explosion in storage capacity,” said Matthew Boon, […]