Kevin Newcomb

NetSuite Inc on Thursday set up shop in the United Kingdom, unveiling localized versions of its NetSuite and Oracle Small Business Suite hosted business applications, as well as launching a UK Solution Provider Program. Localization for the UK market includes changes in language convention, advanced sales order management with VAT (value-added tax), statutory accounting requirements, […]

Enterprise ASP USi and benefits outsourcing specialist SHPS jointly announced Wednesday a new alliance under which USi will expand its Business Process Outsourcing (BPO) services for Human Capital Management (HCM) through the addition of new outsourced services for Benefits Administration offered by SHPS. By combining this new offering with USi’s existing BPO services for Managed […]

Application outsourcer Surebridge Inc. this week debuted Surebridge CRM Voice, the first voice automation service for Microsoft Business Solutions CRM. Offered as a hosted service, Surebridge CRM Voice is available for CRM Online, Surebridge’s hosted offering for Microsoft CRM, and for on-premise customers using Microsoft CRM. Surebridge has partnered with Voice Automation Inc. on the […]

Public relations and government relations ASP Vocus Inc. on Tuesday introduced Vocus Public Relations Professional Edition, a midrange version of its Vocus Enterprise Edition online PR management software. “Professional Edition fills a glaring void in the PR software space: the absence of a midrange solution,” said Rick Rudman, president and CEO of Vocus. “It bridges […]

Most software companies look at a problem and see a technology solution. Salesforce.com has taken a different approach this week by partnering with Metro One Telecommunications to bring Metro One’s Infone enhanced directory and personal assistant service to salesforce.com’s 100,000 subscribers. “It was a very interesting angle from our perspective,” Mike Kreaden, salesforce.com’s Director of […]

Leveraging the convergence of the Internet, wireless technology, and automotive diagnostic computers found in most modern vehicles, Networkcar is targeting both consumers and automotive service providers with its Internet-based scan tool. Networkcar, a Reynolds and Reynolds company, announced Tuesday that it has been awarded a patent, titled “Internet-based Vehicle-Diagnostic System” by the U.S. Patent and […]

Hosted customer service and support (CSS) solutions provider RightNow Technologies is a company with a clear mission: to take over the agent desktop in the contact center. To accomplish this goal, the Bozeman, Mont.-based ASP on Monday unveiled RightNow 6.0, a multi-channel service suite that includes over 200 new features and adds a new e-mail […]

NetLedger today debuted a new product release and a new company name, launching version 9.0 of its flagship NetSuite mid-market ERP and CRM product, and changing the company name to NetSuite Inc. “The NetLedger name was great when it was created, but the goal was always to build this integrated ERP/CRM solution,” NetSuite CEO Zach […]

Enterprise Web site management ASP Atomz on Monday enhanced its Web-native software suite with several new features and improved functionality. Nearly a dozen new enhancements aim to improve the ease-of-use, security, customization and reliability of the Atomz suite of products, including Atomz Publish, the company’s Web content management solution, Atomz Search, its site search engine, […]

Network backup and recovery services provider EVault Inc. on Thursday introduced EVault SmallBusiness Edition (SBE), a web-based backup system designed specifically for small businesses with limited IT resources. “From a data protection perspective, EVault SBE brings the same value proposition to small businesses that payroll services did in the past,” said EVault CEO Phil Gilmour. […]

Customer service ASP LivePerson Inc. Tuesday unveiled LivePerson Service Edition — Platinum Series, a fully integrated chat, email and knowledge base solution. “LivePerson Platinum allows clients to manage all online customer communications through a single, easy-to-use interface,” said Tony Pante, Senior Vice President of Marketing and Product Strategy at LivePerson. “This is a logical progression […]

E-mail marketing solutions provider EmailLabs this week opened up its Application Programming Interface (API) to developers in a bid to push its platform as an e-mail marketing technology standard. By providing its API as a Web service, EmailLabs will enable companies to take advantage of automated programming tools to develop and deploy new “EmailLabs-aware” applications. […]