Robyn Greenspan

San Francisco-based CRM solution provider, salesforce.com, has been hard at work with new releases and strategic alliances while still having time to pull

SafeHarbor Technology Corporation, provider of Web-based customer support services, will add more digital government properties to the growing list of

DCI's CRM Conference & Exposition concludes today in Chicago where consulting firm ISM, Inc. announced the Top 30 CRM software packages for 2002. The

eConvergent, Inc. unveiled its flagship enterprise CRM integration platform, eMergeTM, designed to connect CRM products and disparate sources of

Siebel Systems, Inc. has enhanced and improved a component in its arsenal of e-business applications. Siebel eConsumer Goods 7 is a comprehensive

Customer Inter@ction SolutionsTM magazine has chosen its 2001 Products of the Year, awarding the distinctions to companies that have demonstrated

Footwear retailer Payless ShoeSource, Inc. will add products from i2 Technologies, Inc.'s Supply Chain Management (SCM) and Customer Relationship

Onyx® Software Corporation has a new reason to smile since the company was chosen to develop a CRM platform for Delta Dental Plans of California, New

Research and benchmarking firm Best Practices, LLC has released a new study, "Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation,"

Georgia-based Arcidea, LLC has entered the arena of customer relationship management software solutions, officially launching its business today. The

Chicago-based SPSS Inc. has released the newest version of its data mining software -- Clementine 6.5, which includes a new Clementine Application

Market analysis firm Aberdeen Group reviews some of the advances in CRM software and methods, and outlines the evolution of business solutions in the