Alicia Camphuisen

Ericsson has launched Upfront Solutions in Australia, the company’s Internet customer service solution which combines Internet technology with existing call centre infrastructure. The solution allows organisations to interact with customers through text chat, telephone, Voice Over IP (VoIP) and email. The solution is divided into a number of components. The Automated Upfront Virtual Agent manages […]

Independent Australian domain name registrar NetRegistry has acted on what it calls “unacceptable service levels” and offered to take over management of the ‘.org.au’ domain name space. NetRegistry said it wants to streamline the application process for ‘.org.au’ names, which is currently managed by the .au Domain Administration (auDA). According to NetRegistry’s own calculations, the […]

Australia will be the testbed for a new Internet services strategy developed by global professional services organisation PricewaterhouseCoopers (PwC), in a joint venture with three global marketing and technology partners. The Internet services offering, called Determinet, brings together the core competencies of BAM SSB, the Australian creative base for the Tokyo-based advertising agency Dentsu, as […]

i7, the Internet arm of Australian television broadcaster the Seven Network, has allied with Canadian auction site developer Demand Ventures, to develop the country’s first Knowledge Exchange Web site. i7 plans to establish a Knowledge Exchange Web site in Australia called knowzone.com.au in the first half of 2000. It will also participate in other Demand […]

The online shopping site for music retailer Sanity has had to solve a glitch in its fulfilment process that was causing the company to give away free CDs to customers. The site, which launched on October 18, permitted some customers to order CDs without having to provide their credit card details as part of the […]

ISP and Web portal OzEmail has launched the first site on its Media Network targeted specifically at female users. According to OzEmail the fEmale site is part of an attempt to address the disparity in services offered to male and female Internet users. “Currently 53 per cent of our new sign-ups are women,” said OzEmail […]

Australian online music retailer ChaosMusic has unveiled plans to raise AUS$15 million (US$9.9 million) through a public issue of up to 15 million shares. Chaos is hoping for a market capitalisation of up to AUS$40.8 million (US$26.9 million), part of which will be used to continue funding the company’s marketing and partnership strategies. “CDNow will […]

Australian Internet-only employment advertiser Seek Communications is planning to step up its branding and development after raising finances from three venture capital funds. Seek has secured a total of AUS$5 million (US$3.3 million) from financial institution the Macquarie Bank‘s Macquarie Technology Fund, the Australasian Media and Communications Fund, and AMWIN Management, which is an international […]

Telecommunications carrier Telstra has developed two new digital data services (DDS), to expand Internet access particularly for Australians in remote areas. Telstra is providing a Basic Rate ISDN service called OnRamp, for customers living within a radial four kilometre distance of an ISDN exchange in metropolitan areas. This is complemented by its Big Pond Advance […]

Australian e-commerce and smart card company Keycorp has helped initiate a worldwide organisation to promote a standard infrastructure for the smart card industry. Keycorp joins 14 international companies from the payments and telecommunications industries, government sector and vendor community, including Visa International, Microsoft and Sun Micrososystems. The group aims to reduce barriers to the development […]

Business systems and application service provider Solution 6 has won a multi-million dollar infrastructure development contract with Australian Internet casino Lasseters Online. Under the deal, Solution 6’s CVSI IT services business will design a new IT environment for the Northern Territory-based Lasseters, that will deliver gaming services to players in more than 150 countries. The […]

Connect.com.au, an ISP subsidiary of Australia’s third largest telecommunications carrier AAPT, is to implement a filtering system as a differentiated data traffic source to corporations and ISPs across nationwide. The filtering technology, called Internet Sheriff, will be provided by Internet technology provider Tel.net Media. The system will allow Connect.com.au to provide corporate customers with the […]