InternetNews Staff

RightNow Technologies, a Bozeman, Mont.-based ASP that specializes in hosted customer service and support, will announce tomorrow that wireless services provider Vindigo has implemented RightNow eService Center to support its subscribers. The goal of the move by New York-based Vindigo, the company reports, is to eliminate the use of a conventional telephone call center. RightNow’s […]

Enterprise search and collaboration firm Verity has partnered with security software makers IBM, Netegrity, Oblix and RSA Security to help customers better integrate the two offerings. Financial terms of the pacts were not dislcosed. “The integration . . . enables enterprise users to access content across their servers through a single secure search interface,” said […]

With simplicity and interoperability as its watchwords, Cisco Systems is making a storage networking push through partners EMC, Hewlett-Packard, IBM and Hitachi Data Systems. Under the agreements, which are designed to blunt competition from McData and Brocade, the storage vendors will resell the Cisco MDS 9000 familty of directors and fabric switches — products that […]

AT&T has won a unique outsourcing contract with Eastman Kodak Company , in which the telecommunications giant plans to provide managed hosting for many of Kodak’s online applications. The deal between the two New York companies comes as Kodak struggles to transmit its brand legacy to the burgeoning field digital photography, where sales of digital […]

LivePerson Inc. , a New York-based ASP that offers real-time online customer service applications, yesterday announced that for the first quarter of 2003 revenue increased 38 percent to $2.5 million. The company also reported a 7 percent sequential increase versus the fourth quarter of 2002. “LivePerson continues to see the impact of a strengthening sales […]

Monster.com wants you for the U.S. military. The online job-posting site’s Monster Government Solutions (MGS) division is partnering with several branches of the U.S. Department of Defense to list jobs and help the military branches recruit for new members. The collaboration is a sign that the Department of Defense is deploying the Internet as another […]

Abridean Inc., a Halifax, Nova Scotia-based infrastructure software provider, yesterday announced that DirectPointe has selected AbrideanProvisor to deliver its messaging and collaboration solution, MailPointe. DirectPointe targets small and midsize businesses (SMBs) with outsourced, subscription-based services that include evaluating, acquiring, deploying, testing, fulfilling and supporting technology. “We had been attempting to use another vendor to handle […]

SMC Networks, an Irivine, Calif., maker of home and business wireless networking gear, said its products will meet the new Wi-Fi Protected Access (WPA) industry standard by the end of June. “Wireless networking is being adopted for use in homes, businesses, hotspots and educational facilities at an amazingly high rate, but users demand the highest […]

Tumbleweed Communications has integrated its Message Monitor software with EMC Centera data storage systems. The combined offering is aimed at financial service and health care companies, which under new federal laws, must store e-mails from three to 10 years (depending on the industry). “The (joint product) provides customers with a longterm electronic records archive capable […]

Ciena will supply optical networking transport and switching hardware and software to British Telecom under a new 3-year contract. Financial terms were not disclosed. In addition, Ciena will install the equipment and provide the support and services needed to meet the carrier’s timeline and specifications. “(We) are pleased that BT . . . has recognized […]

Atomz, a San Francisco-based Net-native ASP that offers content management, search and marketing services, today reported what it describes as “record revenues” for the first quarter of 2003, which ended on March 31. Revenues for the first quarter were up 58 percent over the same quarter last year and 17 percent over the previous quarter, […]

Tech-savvy audiophiles are pumping up profits, as researchers predict surges in the digital audio hardware and music-related markets. In-Stat/MDR expects worldwide portable digital music player unit shipments to grow from about 6.8 million in 2002 to over 36 million in 2007, and Jupiter Research (a unit of this site’s corporate parent) finds that music will […]