Net Shepherd Inc. and Pivotal Corp., a supplier of software to manage a company’s relationship with its customers across electronic networks, will work together strategically.
Net Shepherd has purchased a licence to re-sell Pivotal’s products and integrate them with Net Shepherd’s offerings.
Net Shepherd helps companies combine virtual communities, relationship management, legacy computing systems and I-commerce into a cohesive business process. Pivotal’s flagship product is Pivotal eRelationship.
Net Shepherd’s president and CEO, Don Sandford said that this arrangement enables it to offer world-class e-commerce relationship management solutions to its customers. The combination of technologies means that Net Shepherd will offer the capability to companies to electronically manage relationships with customers within an Internet-based community.
“Net Shepherd knows how to build and sustain such virtual communities, while Pivotal are world leaders in the use of e-commerce and business intelligence technology for electronic customer relationship management,” explained Phil Doublet, Net Shepherd’s executive vice-president.
“The combination of Pivotal’s e-business relationship management solution and Net Shepherd’s unique community capabilities, Internet expertise and their relationships with customers across Western Canada is a powerful combination,” said Scott Wiebe, Pivotal’s manager of business partnerships.
