[Toronto, CANADA] Sideware, a developer of customer service solutions for e-businesses inked an e-business partnership agreement with
NextClick: The Personalization Agency,
a Calgary-based network of personalization technology companies.
NextClick will offer Sideware’s electronic customer relationship management (eCRM)
software to companies in NextClick’s network of personalization technology organizations.
“Personalization is an important part of Sideware’s eCRM technology, because we provide the
ability to link to databases containing customer preferences and buying history, so there
is good synergy between Sideware and NextClick,” said James Speros, president and chief operating officer, Sideware.
Sideware developed Dr. Bean, a Java-based eCRM software tool that provides online
customers with live real time online customer service.
Nextclick has offices in New York, San Francisco and Calgary, Alberta. Its network
includes Net Perceptions, iContact, Exactis.com and YellowBrix.
Sideware develops customer service solutions for e-businesses. The company is also an
independent software vendor of IBM and has coupled eCRM technology with IBM products.
Sideware is a Premier Software Partner of Siebel, to provide integrated Internet
customer service solutions.
Based in Reston, Va., Sideware Corporation is a wholly owned subsidiary of Sideware Systems Inc. of North Vancouver, BC.