HP Expands Support Network

HP’s information technology service management (ITSM) offering got a boost today with the purchases of two

firms: Dallas-based ManageOne and U.K.-based CEC Europe Service Management.

Financial terms were not disclosed. Employees of both firms are expected to join HP.

Broadly speaking, ITSM consultants help companies improve the quality and reduce the costs of the IT services in a business.

They also define roles, responsibilities and performance targets for employees.

“These acquisitions will help to strengthen HP’s leadership as a premier ITSM services provider,” Mike Rigodanzo, a senior

vice president in HP’s services arm, said in a statement.

The companies had been instrumental in driving the direction of the ITSM market and in the creation of ITSM standards, he


“We see strong growth in customer demand for ITSM,” HP spokesman Greg Caldwell told internetnews.com. “ITSM is a key

enabler for adaptive management for an adaptive enterprise. The capabilities these companies bring helps us execute against

our adaptive Enterprise strategy.”

HP’s adaptive enterprise strategy is methodology involving people, processes and technology that is made up of three core

components: standardization, virtualization and adaptive IT Management. HP now has over 500 ITSM consultants among its 65,000

member staff.

As HP continues to adapt and pursue continued market penetration it’s likely that more acquisitions will follow.

“We will continue to grow aggressively, so we will continue to look for opportunities as they fit our strategy,” Caldwell


HP recently tweaked its storage and server offering to

reinforce its adaptive enterprise strategy. Adaptive enterprise also a key component of the massive $1.5 billion dollar deal between HP and BT at the

beginning of the month.

Analysts at SG Cowen said today’s acquisitions are “small buys.” Previously, investors have expressed concern that Palo Alto,

Calif., based HP would spend a lot of money on large consulting firm, SG Cowen analysts said in a research note today.

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