[Toronto, CANADA] – Royal Bank of Canada has chosen Cyberplex Inc., a North American Internet professional services company as
vendor-of-choice, to enhance the customer experience on the Royal Bank site.
Royal Bank has engaged Cyberplex’s Business Architecture Division to begin phase one of a multi-tiered
development strategy with anticipated Web development to begin this fall.
“Our objective is to re-organize the existing Royal Bank site to provide products, services and information, based on
their relevance to our customer’s life events. More and more clients are using the Internet and we want to be able to
make the customer experience as easy and friendly as possible,” said Chris Anderson, vice-president of customer
communications, Royal Bank.
Cyberplex continues to experience a strong demand for its professional services from established companies that
form the core of the global economy, according to Dean Hopkins, president and chief executive officer, Cyberplex.
Royal Bank of Canada is a diversified global financial services group and a provider of personal and commercial
banking, investment
and trust services, insurance, corporate and investment banking, online banking and transaction-based services.
Cyberplex’s clients including Dell, Handspring, Cisco Systems and 3M. Headquartered in Toronto, it has offices in
Austin, Boston, Charlotte, Halifax, San Diego, San Francisco and Waterloo.